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How AI assistants decide which businesses to recommend

Nobody outside the AI companies knows the exact rules. What anyone can do is ask the same buyer question many times and write down who gets named. This page says what that shows and what it does not.

What the engines do not tell you

ChatGPT, Gemini, Perplexity, Claude and Google AI Overviews do not publish a ranking formula for businesses. Articles that list “the factors” are describing what tends to go together with being named, not a documented rule. We treat every such claim as a hypothesis until a measurement supports it for a given business and market.

What you can see: the answer itself

Ask a buyer question in an engine and read the answer. For each run we record whether the business is named, its position in the answer, the words used about it, the competitors named next to it and the sources the engine cites. The score is the share of runs in which you are named, per engine and per language, and every number links to the saved raw answer. The full method is on the method page.

Why one answer proves nothing

AI answers vary between runs. Asking once shows one possible answer; asking three times per question and per engine shows what is stable and what is chance. That is why the questions are written with the business before the first run and then frozen: a change in the result is then a change in the market, not in our wording.

What we work on, in the order an engine meets you

First the engine has to be able to read you: crawler access, text that is in the HTML without JavaScript, structured data, a sitemap. Then it has to recognise you: the same name, address, phone and description everywhere you are listed. Then it needs an answer to quote: pages that answer one buyer question each, directly in the first sentences. Last, it looks at what others say about you: articles, lists and directories. The eight steps are in the guide.

What you can check today

Open yourwebsite.com/robots.txt and look for the AI search crawlers; if one is blocked, you are out of those answers. The free check tests this and 14 more points on your homepage in about 20 seconds, without an account.

Questions about how AI recommends businesses

Do all AI assistants name the same businesses?

Not necessarily. The same question can name different businesses in different engines, which is why we score five engines separately instead of averaging them.

Can a business pay to be recommended by ChatGPT or Gemini?

We know of no way to buy a place in an AI answer and we do not sell one. What we do is make your business readable, consistent and mentioned, and measure whether it is named.

Why do you ask each question three times?

Because the same question can get a different answer on each run. Three runs per question and per engine show what is stable and what is chance.

What is the quickest thing to check?

Whether the AI search crawlers can fetch your pages at all. The free check looks at crawler access, readability and structured data in about 20 seconds.

Start here

Get your measured report.

Tell us your website and your market. A person replies within one working day. The free sample, five of your buyer questions asked in Gemini with live search, follows within three working days.

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